Please review the information below before submitting a request.
📅 Cancellations & Freezes (All Memberships)
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Cancellation requests must be received by the 25th of the month to take effect the following month.
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Freeze requests must be received by the 25th of the month to take effect the following month.
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Memberships may be frozen for $12 per member, per month.
🩺 Medical Freezes
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Freeze fees may be waived for medical reasons.
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Medical documentation must be emailed to billing@sender.one before the 1st of the month.
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While a membership is frozen for medical reasons, facility access is not permitted.
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Memberships must be unfrozen in person at the gym on your first visit back.
⏳ Billing Support
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Please allow up to 5 business days for a response to billing inquiries.
Youth Program Members
📅 Cancellations
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Cancellation requests must be submitted one full calendar month in advance. Example: To leave in March, your request must be submitted before February 1.
❄️ Freezes & Re-Enrollment
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Freezes are not approved unless for medical reasons (see medical policy above).
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If you cancel and later wish to rejoin, the re-enrollment fee is reduced to $39.